cancel
Showing results for 
Search instead for 
Did you mean: 

Detecting touch by itself

Simran12
Community Member

My nest hub is detecting touch by itself and is not detecting my finger touch!!

 

 

6 REPLIES 6

JillG
Diamond Product Expert
Diamond Product Expert

HI @Simran12 

I would suggest cleaning the screen really well and also do a full reset. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

This should help clear up the issue.

Simran12
Community Member

Already did a reset and wipe with dry soft cloth

JillG
Diamond Product Expert
Diamond Product Expert

Unfortunately, those would be the best things to try. There may be something wrong with your device. If it is still under warranty I would give Google Nest support a chat.

Muddi
Community Specialist
Community Specialist

Hey Simran12,

 

I hope we were able to answer your question with the info provided by @Cathal_S (Thanks for your help). If you have additional questions, feel free to respond to this thread and we'd be happy to further assist you.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Simran12,

 

Just bumping in to make sure that you've seen our responses. Feel free to update this thread if you still need help with your device.

 

Cheers,

Muddi

Jake
Community Specialist
Community Specialist

Hey Simran12,


I wanted to jump in and ensure you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake