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Device previously set up by another user

David_Lee
Community Member

‎02-16-2025 08:14 AM

Hi, I'm auser of Google Home Mini. I'm having some problems with my minis, so I need to reset the devices. However, when I try to connect my device, the Google Home app shows the error "Device previously set up by another user". I have already reset the device several times, but it hasn't fixed the issue. What should I do?

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EduardoN
Community Specialist
Community Specialist

‎02-19-2025 03:45 PM

Hi @David_Lee,

 

Thank you for reaching out to our support community! I sincerely apologize for any inconvenience caused by the "Device previously set up by another user" message on your Google Nest Minis, and I appreciate you taking the time to troubleshoot the issue.

To best assist you, I'd like to ask a few more questions about this concern so I can provide the correct troubleshooting steps. I'm here to help!

  • What color is the LED status light when you perform a factory reset?
  • How did you perform the reset process?
  • Are you using an Android or iOS device?
  • Has the Google Home app been updated recently?
  • How many devices are experiencing the same problem?

Visit our Help Center to learn more about Error message: This device is already linked to a user.

Please feel free to share any additional details you think might be relevant.

 

Best regards,

Eduardo

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