Digital picture frame error

[moon9]

Photos are grayed out in Nest Hub digital photo frame feature. Tried everything from power reset, changing Wi-Fi, setting up new albums, to factory reset

[tajennifer]

Hi moon9,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with the photo frame that is just showing grayed pictures on your Nest Hub device. I appreciate the steps that you took to solve the situation. But don't worry; help is here. I need to ask a couple of questions to provide the best solution:

• What is your exact Google Nest display? You can check the "Google Nest and Home Device Specifications" to find out.
• How did you process the factory reset?

Please keep me posted. I'll be waiting for your response.

Best regards,
Jenny