Disappearance of schedule to turn on lights

[Karen63]

I've had a schedule set up for ages for lights to automatically turn on at 10pm then off at 10.20. The schedule details have disappeared from the app but the lights still go on and off at the set time. I want to amend the timing but am unable to do so as I cannot now find it. 

[Super_paulie]

same for me. You can see the routines on the website though, and if you create a shortcut to routines on your phone, (think there is an option to send the shortcut to the home page from settings), you click on that and it opens the app up at the routines page and bizarrely its there.

See attached:
Main app routine page

Routine page accessed via settings

[Juni]

Hi folks,

Thanks for reaching out, and sorry for the delay. Have you tried the steps provided by Super_paulie. Also, are you using Android or iOS? Is your Google Home app updated? Also, what steps have you taken so far?

I look forward to your responses.

Regards,

Juni

[Super_paulie]

upgrading to the public preview worked for me. But i shouldnt have had to do that, this needs to just work.

[Juni]

Hi Super_paulie,

Thanks for the details you’ve shared. Are you using Android or iOS? If possible, could you try to use another phone and observe if it makes a difference?

Best,

Juni

[Super_paulie]

im on Android and dont have access to an iPhone.

[Juni]

Hi Super_paulie,

Thanks for the additional info you've shared. We'd be happy to take a look into this for you. Please fill out this Contact Us form with all the needed information, then let me know once done.

Thanks,

Juni