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Display issue with screen

paullugaro
Community Member

After 25 months, my Nest Hub 1st gen. has an hardware problem with the screen, that as far as see, a lot of users has. Now the support just says they can't do nothing, and my Nest is just useless. They just refused to change a $100 product because it's out guarantee. They just forget to say it's a design problem. I refuse to accept that they don't want to change it. I am (or was?) a loyal Google user, with a lot of Google devices. Anybody knows if there is any class-action or any legal way that Google recognizes this issue and change my device?

1 Recommended Answer

ai
Community Specialist
Community Specialist

Hello ,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 4-5185000031282.
Kindly,
Ai

View Recommended Answer in original post

2 REPLIES 2

ai
Community Specialist
Community Specialist

Hello ,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 4-5185000031282.
Kindly,
Ai

frances
Community Specialist
Community Specialist

Hi All,

 

I have not received any new responses, so I'll go ahead and lock this thread. As always, if you have any other questions or concerns regarding this issue, please feel free to contact the support team with your Case ID.