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Display not found during initial setup

Sacboy
Community Member

During initial setup of Lenovo smart display it is not found. Bluetooth on phone and device is on.

 

Factory reset at the beginning as well.

Any ideas?

7 REPLIES 7

Gio235
Community Member

Have you considered using the Device Utility app from the Google Play Store to set up the device?

Sacboy
Community Member

I tried the utility to app but nothing changed from before. It is plugged in but does not show charging. It is stuck on 50% battery level

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

Thanks for visiting the Community.

 

Setting up a Lenovo Smart display is pretty much the same thing as Google Nest displays. However, if you have encountered any issues on setting it up, I would highly recommend contacting Lenovo support so that they can guide you and check what are the steps that you have missed. Also, there might be a Wi-Fi settings that needs to be checked so it is best to reach out to them.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

Chiming in to check if you still need help with this?

 

Let me know if I can assist you with anything else, otherwise I’ll be locking the thread. 

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey folks,

 

It's been some time since this thread was updated. Let me know if I can assist with anything else, otherwise I will be locking this thread after 24 hours.

 

Cheers,

Muddi

Sacboy
Community Member

Is there something else I can try to get my Google display recognized?

Muddi
Community Specialist
Community Specialist

Hey Sacboy,

 

Thanks for coming back to us. To confirm, have you tried the steps shared by @Princess? If yes, I suggest you contact Lenovo support, so they can further check what's going on with your device. Let me know if I can assist with anything else, otherwise I’ll be locking this thread after 24 hours.

 

Cheers,

Muddi