Display not working

[cgregory]

My display screen stuck with black screen and G in the middle, tried all resets and power cable from other displays that still work. And still black screen with G in the middle.  This started on 2/08/2022

[NateParcel]

The same happened to mine on the same day. I tried a factory reset with no change. Any further tips support?

[cgregory]

This is the reply so far, sorry not much help .

Start a new thread so someone from google can reach out to you and start a case. 

[JillG]

Hi,

There are a few community members reporting the same issue with their devices being stuck on the "G" screen. 

Please try a factory reset again just to see if that helps.  I will escalate this thread to the Community Specialists here so they can better help.

Thanks!

Jill

[cgregory]

I have tried this multiple time and time again With no change☹️☹️☹️☹️

[Muddi]

Hey folks,

Checking in to see if there's someone needs assistant? Feel free to reply on this thread so we can assist you further.

Cheers,

Muddi

[Muddi]

Hey folks,

Thanks for sharing details about the issue, and appreciate JillG for helping here.

We know how frustrating it is to not have a working device when needed. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details — when did the this start? Are you using the official power adapter that came with the Nest display? Also, have you tried plugging the device to a different power outlet?

Please try these steps below that may help us fix the issue:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plugs the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

If you still have the same issue after trying the steps above, please fill up this form with all the needed information then let me know once done.

Cheers,

Muddi

[cgregory]

Did not work fill out form again not sure of all the info you need to fix this issue 

[Muddi]

Hey cgregory,

Thanks for the update. We got the form you've submitted. We've sent you an email about your concern and let's continue through that channel.

For other users - please fill up the form and make sure to update this thread.

Regards,

Muddi

[Jake]

Hey cgregory,

I wanted to check in and ensure you are good to go. Please let me know if you are still having trouble or have not heard from our Team, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey cgregory,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake