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Doorbell battery

MariusLastun
Community Member

Hey guys

I ve been trying to connect my doorbell batter to the system and I get the error “ problem connecting to cloud”   
As I ve read some posts here are a lot of people having the same issue and for almost a year you guys did not managed to fix the issue. 
So should I return all my Google products? Or there is a solution?

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,


I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

aatienza
Community Specialist
Community Specialist

Hey MariusLastun,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey MariusLastun,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie