Double tap to activate and red outline on screen

[Bellagogo0203]

Screen has red outline around it and every button or header there’s a voice that keeps saying “double tap to activate”. Not sure how this mode got turned on but I want to shut this off and it’s not clear how to do that. Looked thru settings and nothing seems to toggle this off.  Frustrating to keep hearing this on every button. 

Also is there a way for the Home Screen/default screen to be a constant live feed of the cameras ? Like a surveillance view you’d see in convenience stores on a tv.

[Juni]

Hi Bellagogo0203,

Thanks for reaching out. What Nest display do you own? Streaming multiple cameras on your display is currently not supported. For the red outline on your Nest display, does it happen when you interact with it? Could you send us a video clip or image showing it?

I look forward to your response.

Regards,

Juni

[Bellagogo0203]

 

 

It’s the google nest hub max. Yes it’s whenever I interact with it.

[Juni]

Hi Bellagogo0203,

Got it. Thanks for the images you sent. When and where did you purchase your Nest Hub Max? What steps have you taken so far?

Let’s try to refresh your devices and observe if it makes a difference. First, reboot your Wi-Fi router, and once the network is back up, do the same thing to your Google Nest Hub Max.

Thanks,

Juni

[Foudemab3437]

Red frame double tapping and voice telling me to double tap is annoying. I have same Hub Max in 2 different homes and only this one started doing this for the last 2 months. Very annoying

[Juni]

Hi Foudemab3437,

Thanks for posting. We hear you — we can understand why you feel that way. Have you tried the steps provided in this thread? If so, try the factory reset; this erases all your personalized settings and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again. Check out the article below to know more about it.

Factory reset Google Nest or Home speakers or displays 

Regards,

Juni

[Foudemab3437]

I have tried everything in the thread, still red frame and double tapping issue!  Other than unplugging the unit, is there another way to re-set the original factory setting?  Thank you

[Muddi]

Hello Foudemab3437,

Thanks for trying. The only way to reset your device is by following the steps on the link shared by ? If you've tried those steps and still have the same issues, please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

Also, please let us know when and where you purchased your device.

Cheers,

Muddi

[Juni]

Hi there,

Hello again, we haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best,

Juni

[Shirbo · Accepted solution]

I successfully turned mine off if you haven't already. It's in the accessibility menu within home app. It's called screen reader 

[Alex_S]

Hi Shirbo,

We appreciate you sharing that information here in the community!

To anyone who needs to check the exact setting mentioned above:

• Open the Google Home app > Devices > Tap the Google Nest Hub device icon.
• Tap Settings at the top right > Accessibility > Screen reader.

Best regards,
Alex

[Bellagogo0203]

Wow thank you so much!! This fixed the issue for me 

[Alex_S]

Hi there,

Yay! We’re glad to hear that it’s all set. Should you have other questions or concerns, you know where to find us. We’d be happy to help.

Thanks,
Alex