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Extreme Hey Google detection delay

gc452
Community Member

During the last couple of days, I noticed my Google Home mini is taking a long time to respond after I say "Hey Google". Sometimes this is about 5 seconds (the time it takes to light up to show it's listening). Sometimes it doesn't even light up at all.

The "Hey Google" sensitivity for the speaker is set to the maximum, and a couple of times it has responded "immediately", but most times it takes 3-5 seconds. If I activate the hey google on my phone, the phone lights up immediately every time while the mini doesn't.

Is anyone experiencing a similar problem? Any fixes out there? (Tried to reboot already with no luck. A hard reset made it better for a while but after a few hours the delay is back.)

19 REPLIES 19

ocaklilar
Community Member

I have exactly the same problem during the last couple of days.

Phelps
Community Member

I guess it's a new problem. But also started for me in the last few days. It even got bad at recognising my voice. I had to retrain it. 

ocaklilar
Community Member

The lights turn on a little bit late (3 to 5 seconds) but, as far as I noticed, after saying “Ok Google,” it hears what I said and does the job, even before it turn on its lights.

gc452
Community Member

Yeah, I noticed that too. but sometimes it doesn't turn on the lights, so I keep waiting there to have to repeat. Other times I say "Hey Google", doesn't do anything, say "Hey Google" again, lights up and just says "What's up?". Quite frustrating! Are you also on a 1st gen mini or on the nest?

ocaklilar
Community Member

1st gen mini.

Coolbo
Community Member

I have the same problem. I suspect it's a firmware bug. 

gc452
Community Member

Probably! I have reported it to google, maybe if enough of us do so they'll check it? I tried both the "Hey Google" (waited 5 seconds) "Give feedback" thing to report it and also contacted them through chat.

craighoog
Community Member

+1 from me. This is happening on at least 4 of my Mini devices. I believe they are all Gen 1 devices.

Coolbo
Community Member

Pretty sure they're trying to get us to upgrade....

MER
Community Member

Ditto on all my gen 1 minis. The other ones I have seem to be working fine.

BrianPWalsh
Community Member

Yep -- I have 7 1st gen minis and they all are noticeably delayed when I say "hey google" in the last few days or so.  My phone is annoyingly answering questions now.

 

N89
Community Member

Also having this problem, also began in the last day or two.

 

Can't wait for the Google rep to show up to this thread, give an answer that suggests they didn't read more than 3 words of the original post, and then mark the thread solved.

Veghead1234
Community Member

Exactly the same problem here, too. On both of my home minis.

Veghead1234
Community Member

In addition to this, one of my minis suddenly can't add to my shopping list either. It says "something went wrong" every time. The other mini works fine. Anyone know what that's about?

gc452
Community Member

My Home mini has started to behave a bit better since yesterday. Did you notice that? I'm not sure if it's as it was but it's not as frustrating as before.

Coolbo
Community Member

Mine is good now

craighoog
Community Member

Confirmed - mine is better now

BrianPWalsh
Community Member

Confirmed over here too.  Congrats everyone, we did it!  (Not sure how)

 

ocaklilar
Community Member

Mine is good too.