cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Factory reset a first generation Google Home Nest and now not working

Rdianco
Community Specialist
Community Specialist

‎08-26-2021 08:30 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: Helena D 

 

We factory reset our first generation Google Home Nest and have added device to our Google Home app, but the screen continues to display "open the Google Home app to link your account." We can control the volume from the app and reboot the Nest from the app, but the Nest continues to display the same message.

0 Kudos
Reply
1 REPLY 1

Rdianco
Community Specialist
Community Specialist

‎08-26-2021 08:31 AM

Hello Helena D, 
 
I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.
 
I just wanted to check in, has this issue resolved on its own for your device?
 
  • If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  
 
  • If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?
 
Your feedback is greatly appreciated, as it will help our engineering team address this issue. 
 
 
- From Frances (Community Specialist)
0 Kudos
Reply