Factory reset workaround not working

[Lallimom23]

Trying to connect speaker to wifi due to pw change but the workaround for factory reset is not working can anyone help??

[Princesss]

Hi Lallimom23,

Thanks for posting.

If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

1.  Open the Google Home app .
2. Tap your device.
3. At the top right corner, tap Settings   Device information.
4. Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
5. Follow the setup steps to set up your device on the new Wi-Fi network.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

Let me know how it goes.

Best,

Princess

[Princesss]

Hi Lallimom23,

Chiming in to check if you still need help with this? I hope that the steps I provided worked on your end.

In case you still have questions, please don't hesitate to reach us back by responding to this thread.

Best,

Princess

[Princesss]

Hi Lallimom23,

Since there are no responses from any of the customer, I'll be closing this thread from further discussion to keep our community tidy.

Feel free to start a new thread if you still need assistance and we'd be glad to help.

Best,

Princess

[Irateoldman]

Where do I get REAL tech support, ie a human who will talk to me about a problem with Nest doorbell?

[janthadeus]

Hi Irateoldman,

Thanks for reaching out! I'd like to know more about the issue you're having with your Nest Hello doorbell so we could further investigate, could you share more details about it?

Thanks,

JT 

[janthadeus]

Hi Irateoldman,

Just checking in to make sure that you've seen our response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,

JT