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Feature req - change wake word.

dcsprior
Community Member

Is there an official way to submit a feature request to Google?

I would like to be able to change the wake word on my Nest Hub (I work in a team which runs stuff on GCP, so end up chatting on work calls which mention "Google" a lot - so I currently have the choice between my Hub interrupting when it thinks I've spoken to it, or having to mute its microphone which kind of defeats the purpose of it)

I see I am far from alone in wanting this feature, but is there a single place that people's desire to be able to do this is tracked/upvoted/etc?

4 REPLIES 4

davidking
Gold Product Expert
Gold Product Expert

This is a mostly a user to user community, therefore if this is important to you, I’d encourage you to also send this feedback directly to Google. You will not receive a response, unless Google need more details from you, however the team are still reading the feedback. If you're looking for the equivalent of a UserVoice or community powered feedback tracking website, that doesn't exist I'm afraid.

He knows that. He's asking where there is an option to push for change as en mass. If 20 million people want the same change made and they all submit it individually, the system does not understand the request is at such a level of interest. It needs to be a large consensus to get Google to recognize that it's in their better interest to make such changes.

Personally, i believe this will not happen. Or if it does, it will not be as customizable as desired. For a few reasons:

1-money. If you have to say the word over and over, that's government propaganda level of branding. If the current command is maintained the marketing department is doing their job to the best of their abilities. That leads to higher profits. 

2-it undermines security. If i set the wake command to a commonly spoken word or phrase and assign a routine to begin a transmission or start recording, it would easily become a tapping device.

3-a standard command makes voice identification more accurate. I think thats self descriptive enough.

 

Thats just what i cane up with now. I'll bet there are lots more but these are enough for me to see why it hasent happened yet.  I have asked my device many times how i can change what i call it, call it by a different name or wake it up with different words. It always has told me: "You can't do that yet. But my engineers are working on it."

Hi All,

 

First, thank you davidking for your help. 

 

Hello dcsprior and anotherusername, thanks for reaching out. The link provided by davidking is the only way of contact regarding sending in feedback. I can assure you that our team reads every comment that is sent in. 

 

I apologize for the inconvenience caused and appreciate your comments. 

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.