Find my phone won't find MY phone

[Cmg82]

Since changing my phone (to a phone running Android 11 go) I can no longer use the find my phone feature on our nest hub to find my phone. Previously it gave me an option to choose which device to call, now it only allows me to find my 2nd phone. I can use the find device app from another full Android phone to find it but not the hub.

Is this issue caused because I'm unable to run the Google home app from my new phone (a big frustration cause by Android go!)?

[MplsCustomer]

@Cmg82 

Maybe it doesn't work with "Android Go".

These are Google Nest's stated requirements:

https://support.google.com/googlenest/answer/7535860?hl=en&co=GENIE.Platform%3DAndroid

[Cmg82]

What does "be visible in Google play" mean in practice? I meet all the other requirements and I'm signed into Google play.

[Mlabrador · Accepted solution]

Hi folks, 

Thanks for posting in the community. 

@RachelGomez123 & @MplsCustomer, appreciate the help. 

@Cmg82, since you recently changed mobile phones, we need to check the settings if the new phone is already listed. You can follow these steps below.

1. Go to https://goo.gle/3aFSuU8
2. Tap the profile account on the top right corner 
3. Choose library & devices 
4. Tap the devices 
5. Uncheck your old mobile phone and put a check on mark on the new phone
 

Keep me posted.

Best,

Nikki 

[Cmg82]

Hi thanks for the reply Nikki. I don't have a library and devices option. I have a library option which is about books and a manage apps and device which is all app related.

[Mlabrador]

Hi Cmg82, 

Could you try viewing the link using a desktop? Make sure to use the same email address. 

Best, 

Nikki 

[Cmg82]

Thank you very much for your help Nikki by unchecking my 2nd phone I can now use the find my phone function (my new phone was already checked). In the past the hub offered the option to call phone a or b but I'm happy to be able to find my main phone again 😀

[Dan_A]

Hi Cmg82,

We're glad that you're able to work this out. As we got our resolution here, we're going to mark this one as resolved and will be closing this thread after 24 hours. Please feel free to open up a new thread if you have other questions or concerns.

Kind regards,

Dan