cancel
Showing results for 
Search instead for 
Did you mean: 

Firmware does not update automatically, even after reset

Rich7
Community Member
20 REPLIES 20

Rich7
Community Member

I have 6 Nest Audio speakers, but only one has the current firmware.  I tried the complete reset option, but the firmware will not update to the current version.  What can I do?  I have frequent connectivity issues when casting even while my wifi is solid.  Am hoping updated and matching firmware in stereo pairs will help.

 

@Rich7 

I don't think we as customers have any control at all over when Google Nest pushes out firmware updates to our devices. Other posts in this forum indicate the same thing, and Google Nest's help page says only this:

"Firmware updates are done in stages. The production firmware versions listed here are updated once the version is available to all devices."

https://support.google.com/googlenest/answer/7365257?hl=en

Jake
Community Specialist
Community Specialist

Hey Rich7,

 

I wanted to check in and see if you managed to see MplsCustomer's post. Please let me know if you have any questions from here. I would be happy to review.

 

Thanks so much MplsCustomer for the reply.


Best regards,
Jake

Rich7
Community Member

I did see his post. It was helpful in that he pointed out others have had similar complaints about firmware updates. I think it's quite disappointing and am surprised nothing is being done about it. I'm accustomed to updating the firmware on my Fuji cameras myself.

Perhaps it has something to do with Sonos patent infringement issues.

BoneDaddy
Community Member

I have two nest audio…one updated and the second won’t. I’ve done the reboot and it doesn’t update 

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Apologize for the delays. Chiming in to ensure everything is covered here. Just an added question: what country are you located in? Please note  that all Google Home/Nest devices should automatically update to the latest firmware via an OTA update (over-the-air update), if the device receives power and is connected to the internet. If your device hasn't received the update, please try the steps below:

 

  1. Unplug your device from the power outlet (not via the power strip), then check the firmware version after 24 hours.
  2. Factory reset your device then try setting up on a mobile hotspot to see if it will receive the update. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest device). 

 

Keep us posted.

 

Cheers,

Muddi

@Muddi 

As a longtime Google Nest customer, I would say it's ridiculous the customer has to do all this just to get the device to update to the latest firmware. We can update all of our non-Google devices by simply checking for or requesting an update.

Muddi
Community Specialist
Community Specialist

Hey BoneDaddy,

 

To confirm, are you having issues creating a speaker group as well? What is the current firmware version of your devices?

 

@MplsCustomer: I totally understand that troubleshooting can be frustrating, but those are the most helpful steps to figure out what's going on with your device. Also, are you having issues updating your devices as well?

 

Cheers,

Muddi

BoneDaddy
Community Member

Thanks Muddi,

The Nest Mini will pair L&R into a group without issue. However, the Nest Audio will not pair into a group. Here are the firmware versions for both Nest Audio:

System firmware version: 306594
Cast firmware: 1.56.306594

 System firmware version: 299498
Cast firmware: 1.56.299498

 

Muddi
Community Specialist
Community Specialist

Hi BoneDaddy,

 

To confirm, are you pairing the devices or are you creating a speaker group? For stereo pairing, both devices need to be the same model (Example: 2 Nest Mini speakers or 2 Nest Audio speakers) and located in the same room. Visit this link to know more. 

 

If you want to stream your media to several speakers throughout your home, learn more on how to create and manage speaker groups.

 

Hope this helps.

 

Cheers,

Muddi

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Rich7
Community Member

I have not tried resetting all of my 14 speakers and deleting Google home from my laptop and phone.  I have completely reset multiple pairs of my speakers, but the firmware will not update. I'm wondering if the problem might be that I did not choose to accept the option to send data usage specifications to Google when setting up my speakers. Could that be the reason why the firmware will not update?

@Rich7 

Our Nest Hubs do not update their firmware if they are reset.  When the firmware gets updated is entirely under the control of Google Nest.  One of our Nest Hubs persists in staying on an older version.

Juni
Community Specialist
Community Specialist

Hi Rich7,

 

Updates are being sent automatically via OTA. Are you having issues on your Nest speakers now? If so could you tell us exactly what's happening?

 

Regards,

Juni

Rich7
Community Member

Well some of aren't getting the firmware updates.  The current firmware version for the Nest Mini and the Nest Audio ends in 313652.  I have 6 Nest Audio and 6 Nest Minis up and running.  None of them are up to date.  

I'm having a variety of problems including not being able to delete speaker pairs/groups that show up in my Other Device category even after I designate them to a specific room.  

I just tried deleting the Google Home app, but all my speaker pairs were restored when I reloaded the app, including the problem childs.

I was hoping that getting the latest firmware would help get me on the right path to sanity.  

When we set up a Mini or Audio speaker, do we need to say Yes to the optional Send Usage Data to Google in order to get firmware updates?

Juni
Community Specialist
Community Specialist

Hi Rich7,

 

Thanks for the response. Let's create a new home structure, then set up your Nest speakers there. Observe if the old speaker groups are still showing.  You can also use another mobile phone to further isolate the issue. Check the steps below on how to create a new home structure.

 

Create a home:

 

  1. Open the Google Home app .
  2. Tap Add .
  3. Tap Create new home.
  4. Assign a home nickname, and enter the home address. q

Let me know how it goes.

 

Thanks,

Juni

Rich7
Community Member

Thanks for the suggestion. I deleted my home with and all the groups and pairs remained.  I created a new home with a different name now but problems remain.

 

Princesss
Community Specialist
Community Specialist

Hey Rich7,

 

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey Rich7,

 

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
 

Cheers,

Muddi

BoneDaddy
Community Member
Greetings Muddi,
Thank you for your time! Much appreciated!
A few points for clarification:
I am in the USA.
I presume unplugging from the back of the device is the same as from the outlet.
After 24 hours, plug it in, and add the device using Google Home from an iPad that is connected via a mobile hotspot to an iPad that is connected via a mobile hotspot to an iPhone. I’m trying to create a multi speaker stereo setup which can be tweaked to achieve a full musical spectrum…
 
Also, if this doesn’t work, I expect it may be necessary to unplug everything, delete and reinstall Google Home, then build it back…trying first directly from the network and maybe from the hotspot.
 
Regards,