Frozen screen with grey g

[Miguel2]

My Google home hub is frozen on a grey G startup screen. I cant reboot or factory reset.

[abowserdo]

I also need help with this issue. A few weeks ago my Nest Hub Gen 1 got stuck on the gray screen with the white G in the middle. I have done factory resets and it just goes back to the gray screen. How can we talk to a representative for further instruction? Thanks!

[klwhite68]

This has also happened to me, I can’t even get the device to factory reset…just black screen with a letter g

[Silver]

This also happened to me 

[Azarco]

Hey All,
 

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need. If you need assistance with your Nest Hub devices, feel free to submit another post and provide as many details as possible so that others can lend a hand.

Thanks,
Alex

[abowserdo]

In the Google contact us page you can find a link to a form to fill out so that you can chat with them and they will help you out with it. I can't get the hyperlink to copy here but you can try to copy and paste this in your web address bar. 

https://support.google.com/googlenest/gethelp?hl=en