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G Nest Gen 2 won't complete calls

Diogenes
Community Member

I installed a single new Google Nest about Oct 5, 2021  in my mothers apartment to assist her in making phone calls.  It functioned fine but want to make certain she had coverage throughout her apartment so I installed two more, one in the kitchen and one in the bathroom area.

The seem to function well.   She would say "Hey Google, call Bob" and the Nest would reply "Call Bob at 555-555-5555" Mom would say yes and it would complete the call.

Now however when she says to call Bob it still asks "Call Bob at 555-555-5555?" and when she says yes it replies "Calling Bob"  but the after a few seconds it gives a double beeb and nothing happens.

Any suggestions?

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear about the frustrations that you're having with the Google Assistant, I'm happy to help. 

 

I would suggest visiting our Google Assistant Forum and writing to them there as this is a question that they would be able to help answer. 

 

Please let me know if you have any further questions.

 

Best regards, 

Garrett DS

frances
Community Specialist
Community Specialist

Hi there,

 

It's been a few days since we have heard from you. Just checking, were you able to see GarrettDS' response above? Please keep us updated, we're here to help!

frances
Community Specialist
Community Specialist

Hi there,

 

We haven't received any new updates from you. I'll go ahead and lock this thread. As always, if you have any new questions or concerns, feel free to start a new thread and we'll be happy to help.