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GREY SCREEN WITH WHITE G

MrsSilva
Community Member

I have 2 Google nest hub that out of nowhere stopped working. The simply show a grey screen w a white g. Tried unplugging and waiting still the same. I can't reboot bc the cant be detected.  This is very disappointing be they arent even 2 yrs old and I just got a hub max but Im going to get my money back and switch to another home device service if they are just going to give out after a yr or 2. 

5 REPLIES 5

Oxdowne
Community Member

I have exactly the same problem. Have seen other comments with the same problem, and have never seen a reply from Google anywhere.

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake