Goggle Hub Disconnecting All The Time

[Marlene]

So sick of my hub continually disconnecting.  Will probably take the doorbell and throw it out along with the hub. SO NOT HAPPY B

[allllllllllllll]

same problem. Is google care about their products or not?

[frances]

Hi @Marlene and @allllllllllllll

Thank you for reaching out and your patience. I understand your frustration, having a device disconnect all the time is not a great experience. I would be more than happy to help you two. First, I have some quick questions regarding this situation.

• Which Google Nest Hub do you have? (1st or 2nd gen.)
• Does your device power on and show as connected on the Google Home App?
• Does this happen randomly or when you are using the device? 
• Do you get or see any error message? If so, where and what do they say?
• Can you try rebooting your router and the Google Nest Hub? Does the issue still occur?

Please keep me updated, let's get this issue resolved! 

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking to see if you saw my response and if you had any other questions or concerns. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.