Google Assitant not giving stock price for nasdaq stocks

[Erik_P]

Google does not give stock quote for Microsoft, Apple, Amazon,Tesla, nasdaq, ...

For other stock (GM, Ford, ...) it does work.

My language setting is Dutch.

Devices on which I experience the issue: Google Nest mini  &  Google Home Max
On my Android Phone the issue does not exist (i.e. on my phone Google Assistant gives a stock quote for Apple, ... ).

[Dan_A]

Hi Erik_P,

Thanks for posting and apologies for the inconvenience that you’re having when asking about stock quotes. I’ve tried to ask stock quotes from Microsoft, Tesla, Nasdaq and Amazon on our test device and it worked. May I know when and where you bought your Nest Mini and Google Home Max?

If your speaker or display doesn't provide the information you requested, be more specific with your request. See this guide.

I also suggest that you first change the Google Assistant language and your phone’s language from Dutch to English and see how it goes.

Best,

Dan

[Erik_P]

Hi Dan,

I appreciate that you reach out to me.
I just dit a test. I changed my language setting to English (US) (in the Google Home app).
After the language change I asked for the stock price of Microsoft & Tesla on my Nest Mini. That worked.
However when I changed the language back to Dutch Belgium (Nederlands België) the problem resurfaced.
That means, when I ask for the stock quote of Microsoft in Dutch (Wat is de beurskoers van Microsoft), Google Assistant replies that it does not understand (Ik het het niet begrepen). For stocks listed on other exchanges than the Nasdaq (e.g. Ford, Total Energies) I do get a stock quote.

My conclusion is that there is a problem with the Dutch (Belgium) language model used by Google Assistant. I don’t believe there is a hardware issue. My Nest mini (2de gen) is actually brand new (1 month old only).

Obviously I want to use my mother tongue when communicating with Google Assistant.
I would be great if there was a contact person for the Dutch Google Assistant model.

Regards,
Erik

[Princesss]

Hi Erik, 

We appreciate your effort. I know it would be more convenient to use your first language when using your Google Nest speakers. By the way, have you already tried performing a complete reset to your Google Nest speakers? Let's try that first and make sure to select the correct region (Belgium) and your first language.

Let us know how it goes.

Best,

Princess

[Erik_P]

Hi,

I tried resetting the Google Nest Mini & Google Home Max to no avail.
My first language is set to Dutch (Belgium).

Best,

Erik

[Princesss]

Hi Erik_P,

We appreciate your effort. After a series of test, we've found out that this feature is only available in English. In the meantime, we’d like to encourage you to send a feedback regarding this and for any features that you’re looking forward to using with our Google Nest devices.

Feel free to respond to this if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Erik_P]

Asking stock prices is not limited to English. 
I can ask stock prices in Dutch (Belgium), just not for stocks listed on the Nasdaq.
Strange not ?
Let me give you an example.
I can ask the stock price in Dutch from Ford, Total Energies, .... but not from Microsoft, Apple, ...

And let me also reiterate that the problem does not exist on my Android phone, but on the Nest mini (2nd gen) & Google Home Max.

[Princesss]

Hi Erik_P,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Erik_P]

Thanks.
I filled out the form.

[Princesss]

Hi Erik,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Erik_P]

Understood.

Erik

[Princesss]

Hi Erik, 

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best,

Princess

[Erik_P]

Can you please not close this thread, until the problem is solved.
I have indeed been contacted by email, but nothing has changed.

Erik

[Princesss]

Hi Erik, 

Sure thing! We'll keep this thread open until everything is sorted out.

Best,

Princess

[Princesss]

Hi Erik,

I just want to follow up on this thread-- were you assisted via email? How was it?

Best,

Princess

[Erik_P]

Hi Princess,

Problem still not solved.
It seems to take forever. 

Erik

[Princesss]

Hi Erik_P,

We're sorry about this. I'll make sure to check this with the team and will get back to you as soon as I have some news to share.

Best,

Princess

[Dan_A]

Hi Erik_P,

We appreciate your patience. I'm checking back to see if everything’s good here. Could you confirm if stock prices for NASDAQ and others are now available? If not, kindly reboot and try again. Also, set your language to English. This might be a matter of country specifics where, as mentioned above by our Community Specialist Princesss, English is needed to kickstart the information from NASDAQ, Microsoft, Apple, Amazon, and Tesla. If there are new changes, inform our higher tier of support via email.

Kind regards,

Dan

[Erik_P]

Dan,

It's strange that you ask me this question.
I already confirmed several times before that when I set Google Assistant to English, that it works. However I want to use Dutch. That's the issue.
It seems there is nobody working on the Dutch language.
If there is, I would appreciate getting in contact with that person directly.

Erik

[Erik_P]

Also I reset my Google Nest mini, but to no avail.
I still have the same issue.

Erik

[Dan_A]

Hello Erik,

Checking back to see if you're still in contact with our higher tier of support? I suggest from here that you continue your conversation with our higher tier of support for updates.

I understand that this would be a helpful feature, but this option is not available. In line with this, we want to encourage you to send feedback from your end if you haven't yet, and we’re hoping for all the possibilities by taking our users' feedback and suggestions. Let us know if you have additional questions; otherwise, we'll be locking the thread in 24 hours.

Kind regards,

Dan

[Erik_P]

Hi Dan,

Thanks for asking.
Problem is still unresolved.
I am not in contact with higher level support.
At this point I have given up. I explained the problem too many times.
I think there is no support for the Dutch (Belgian) language.

Cheers,

Erik