Google Community Support Staff. What are they good for, huh?

[WhiskerBiscuit]

I wrote a little parody song.  It expresses my feelings about the official support staff that lurks these forums, and chimes in with a response to your question.  Weeks after you posted it.  And usually expressing absolutely no understanding of the product or problem in question.  Any responses you receive will pre-written contain canned responses which are insulting because they are such basic steps anyone who finds these forums will have already attempted many times.  Most of which are, update to the latest firmware, reboot your devices.  Factory reset your devices.  They act like the god damned cable company.  Hear that Google?  You’re being compared to Comcast!

SHAME ON YOU GOOGLE!

Anyway, here’s my song.  The music can be found here 

Google Community Support Staff, huh, yeah

What are they good for?
Absolutely nothing, uhh
Google Community Support Staff, huh, yeah
What are they good for?
Absolutely nothing
Say it again, y'all
Google Community Support Staff, huh (good God)
What are they good for?
Absolutely nothing, listen to me, oh

[Cathal_S]

Hi there,

This is a community forum as you mentioned, supported by other community users and some community specialist's.

If you want to talk with a Google representative then you can use the link below...

Get help:

https://support.google.com/googlenest/gethelp

As a UK community user I prefer this version of your song.

https://youtu.be/h__zgVz9fN4 

[Dan_A]

Hi WhiskerBiscuit,

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? Could you tell me more about your concern to address it better? Give me the details so I know where to start. We can do this together.

By the way, have you seen Cathal_S response? Have you tried contacting Google support? How was it?

Looking forward to your response.

Best,

Dan

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Dan_A]

Hi WhiskerBiscuit,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan