07-27-2022 10:41 PM
Hi All,
Can someone help me? We had our Nest Duo doing video calls, however recently in our aged care home the IT changed their firewall and since then I get a black screen when I make a call or someone tries to call me.
IT have opened the following ports but no luck, they are using a Watchguard firewall. Does anyone know what ports need to be opened for the Nest Duo Video / Voice calls to work?
UDP 1900
UDP 5353
TCP 8008
TCP 8009
TCP 1443
TCP 5223
TCP 5228
UDP 16382
UDP 16383
UDP 16384
Is there any official ports that we should be using for this? I can't find anything on the Internet.
07-28-2022 07:15 AM
Hey NazD,
Thanks for visiting the Google Nest Community.
Good questions! Please note we recommend connecting the Google Home/Nest devices on a private network for security purposes and for you to maximize the features of the device. Moving forward, the necessary ports and DNS addresses are listed below:
Ports:
DNS:
Google Home uses the following Google public DNS addresses:
Hope this helps.
Cheers,
Muddi
07-31-2022 12:37 PM
Hey NazD,
Checking back in to see if the suggested settings shared by @Muddi helps. Let us know by updating this thread, and the community will be happy to lend a hand.
Thanks,
Alex
08-01-2022 12:45 PM
Hey NazD,
We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Kind regards,
Alex