Google Home App Issue

[lukegermard45]

My Google Home app insists that an update is required; however, there is no available update in my Play Store. I keep running into this issue while trying to set up my Nest Hub. 

[MplsCustomer]

@lukegermard45 

Do you by any chance have an older Android phone that cannot support the latest version of the Google Home app?

[lukegermard45]

No. According to Play Store, my phone is compatible with the app.

[Derickf]

Hi @lukegermard45,

I appreciate you taking the time to post in the community. I'm sorry to hear that you are having issues setting up your Nest Hub. I’ll be more than glad to assist you. @MplsCustomer Thank you for the support provided.

Before we continue, I have some questions:

• What model of Nest Hub are you setting up?

• When you receive the update-required message, do you see it in the Google Home app or the Nest Hub? 

• If you receive the notification in the Nest Hub, does it start a download?

Please keep me posted.

Best regards,

Derick.