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Google Home Display reboots every night and wakes me up

NateCo
Community Member

Hello, I saw a few other posts about this but they are locked with no resolution. 

The display (Google Nest Hub Gen 2) reboots every night at about 3:30 am. This would be fine except it lights up the entire room with the display and wakes me up.

I have done a reset on the device and even bought a replacement just in case. Super annoying to get woken up event night at 3am. 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@NateCo 

Google Nest should address why this happens for some customers.  Ours reboots every night about the same tame, but the display is barely visible during the reboot.

GerryDar
Community Member

Hello,

Hello,

I also get this issue about 3:38 GMT, all night the hub is dim, displaying the clock, then between 3 and 4, it's like a torch is turned on in the room. Tried rest, Cast Firmware is 1.70.377722 and System version - 12.20230611.67  which is high than similar posts from last year 

Update: after contacting Google Support they advised a factory reset, "hold the volume up & volume down, for 10 seconds" so far so good, been 2 nights, although mines didn't light up eveynight.

NateCo
Community Member

Google are you out there somewhere?  Would be great to understand if this is getting through to anyone.