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Google Home Display stuck on grey screen with white G (like many others)

Caph
Community Member

I am just here to vent my frustration. I have the same problem that thousands of others have had (https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Hub-stuck-on-grey-g-screen-factory-rese...). Google Home Display will not boot even after factory reset. It is obviously a fault of the device possible caused by a bad update. Either way it is not my fault, but the response from Google support is incredibly frustrating.

"I already got feedback from our senior support team regarding your device replacement, but unfortunately, based on their investigation, they cannot process the replacement since the device is already out of warranty. For your reference your case number is 5-2320000034066."

5 REPLIES 5

Muddi
Community Specialist
Community Specialist

Hey Caph,

 

We appreciate your feedback. We know that it's not the best resolution that you are looking for, but I'll check this with the team and get back to you for an update.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hello Caph,

 

Great news! We have received approval from the team to replace your device. You will be receiving an email shortly regarding the replacement process. If you have any additional questions or concerns about your device, please do not hesitate to update this thread.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Caph,

 

A quick update. One of our team members sent you an email about the replacement process. Please check your inbox and let us know if you have questions about the replacement.

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hi Caph,

 

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess