cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Home Does Not Stop Stream\Cast

MrJinx
Community Member

Google Home is not stopping a stream \ cast from my phone. 

11 REPLIES 11

Azarco
Community Specialist
Community Specialist

Hey MrJinx,

 

Thanks for reaching out.

 

Make sure your devices are connected to the same network. Are you casting audio to your Google Nest speaker? When you tap Media on your Google Home app, are you seeing the device where your audio is playing? Let us know so that we can assist you further.

 

Best,
Alex

MrJinx
Community Member

yes, all of my speakers are on the same network. yes, im casting to my google nest speaker. the signal drops or does not connect. 

im using the preview version of the home app. the preview version has a lot of bugs. i can not get it un-installed despite leaving the preview group.

 

please help

Azarco
Community Specialist
Community Specialist

Hello there,

 

Have you tried reinstalling your Google Home app? Try rebooting your Google Nest speaker and router to refresh the connection.  Also, although your device is set to leaving status, you would have to wait for the next production firmware to be pushed to officially exit the program. This may take a week or two.

 

Regards,

Alex

MrJinx
Community Member

thanks in advance.

yes, ive re-installed

yes, i've rebooted both

unfortunately, i'm waiting. 

 

Azarco
Community Specialist
Community Specialist

Hi MrJinx,

 

Understood. While waiting for you to exit the preview program, have you tried setting up your device using mobile hotspot? It will us to better isolate your issue.

 

Thanks,

Alex

MrJinx
Community Member

i've upgraded my att modem. also, i tried the goggle nest pro mesh and tp-link x55 routers bridged to the model and shutting off the att router. 

unfortunately, i experienced the same issue.

what else do you recommend?

Princesss
Community Specialist
Community Specialist

Hi MrJinx,

 

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

MrJinx
Community Member

i've completed the form several times. please check and you'll find them there.

Princesss
Community Specialist
Community Specialist

Hi MrJinx,

 

Apologies for the late response. Has anyone reached out to you via email regarding this? If yes, could you provide any Case ID so I can check on it further?

 

Best,

Princess

MrJinx
Community Member

Good morning,

I was contacted yesterday. I replied to the email. I'm awaiting a response. Here is the case number - 9-1625000033331

Princesss
Community Specialist
Community Specialist

Hi MrJinx, 

 

Thanks! Since you were assisted via email, let's continue our conversation there so we can assist you further. Feel free to respond to that anytime.

 

I'll consider this post as complete and will lock the thread in 24 hours.

 

Best,

Princess