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Google Home Hub stuck on grey g screen. - Factory reset did not work.

mjaydubbu
Community Member

Google Home Hub is stuck on a grey g screen. - Factory reset did not work. I tried activating recovery mode and then performing a factory reset from there. But no joy just goes back to the grey G screen. Anyone find a solution to this issue. It was working fine yesterday...

7 REPLIES 7

vegasChef
Community Member

Following. Same issue here

Tizzle
Community Member

Good luck, had this issue for over a month now and google have done nothing 

frances
Community Specialist
Community Specialist

Hello @mjaydubbu

 

Thanks for reaching out. I looked into your issue and saw that you contacted Google Support on October 3, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 9-5198000031580. 

 

frances
Community Specialist
Community Specialist

Hello @vegasChef

 

Earlier today, I responded to your comment that you had on another post. You asked how to contact the support team, and I replied with a link. 

 

I also looked into this situation and noticed that you contacted Google Support on October 2, 2021 regarding this issue.

 

Just a reminder, if you have any other questions or concerns about this issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Your Case ID is: 0-8237000032270. 

Hi Francis, yes I did reach out through chat but never got through. Chat was dropped. I'll take the case id you gave and try again though. This is very frustrating.

frances
Community Specialist
Community Specialist

Hello mjaydubbu,

 

I am sorry to hear that. I looked into your case and saw that you contacted the support team and were able to get your issue resolved. 

 

Please let me know if you have any other questions or concerns. Thanks for your patience!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.