02-03-2024 05:34 AM
This morning whilst asking a question with my Home Hub display it suddenly went to a black screen and then showed just a grey screen with G in the centre.
Tried restarting but got the same screen. So turned off and on with the volume buttons held down and did a factory reset. No good, just the same screen on restarting.
Came on this forum and there were loads of people saying the same thing. A few suggested fixes, but most saying it can't be fixed and to contact Google for a replacement (if you bought it in the correct place and within warranty!).
I then spent an hour or more trying the suggested fixes to no avail. Nothing worked, it was apparently completely bricked!
Finally, at the grey screen I held down both volume buttons and continued holding both down for ages - well over a minute. Finally, the device made a sound and then the screen went black. I continued holding down the volume buttons and it came up with the Factory Reset screen again which I allowed to complete and the screen went black. I let go of the volume buttons and got the grey screen with "G" again! Walked away in disgust with it still left on.
However, I came back to it, probably 10 mins or so later, to be greeted with the screen asking me to set it up, which I did. It's now working happily, to my great relief!
I've no idea if this will help anybody else that has this problem, but it worked for me.
02-06-2024 11:01 AM
Hi Stevedtp,
We appreciate your efforts in taking those steps. It’s good to know that you were able to sort it out. Thanks for sharing this here in the community. Should you need further assistance, you know where to find us. We’ll be more than happy to assist you.
Regards,
Alex