Google Home Hub stuck on white screen

[Nas1988]

This is ridiculous 

no matter how many times I reset the device, my home hub keeps getting stuck on a white screen after half an hour of resetting and reinstalling the software, so frustrating!!!

I had it for a while in the cupboard because its a useless device and now starting to set it up again hoping that Google has come up with an update to fix the bug in the meantime but still no difference! 

[Stu2020]

Same thing has been happening to mine for the past week after running flawlessly for 2 years. Not sure if it’s a software update glitch or what. 

[gmelanymelissa]

Hi there,

Thanks for posting here in the community. I'm sorry to hear your Google Nest Hub got stuck on a white screen. Help's here!

My team would like to learn more about this behavior. When you get a chance, please fill out this form and let me know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Keep me posted.

Regards,

Melany

[gmelanymelissa]

Hello again!

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Keep me posted.

Regards,
Melany