09-01-2021 01:41 PM
When I connect my speaker group to the tv there is a delay with the audio. I have also experienced when I connect the speakers to my computer then use the hdmi to connect to my tv. Is there a fix?
09-15-2021 05:36 PM
Hi Mattrob12,
Thank you for your post. That is not great to hear that you are having an audio delay. I understand your concern, let's get this issue resolved. I would be more than happy to help and make sure you have a connected and pleasant listening experience. First, I have some questions regarding this situation.
In the meantime, here are the steps to correct group playback delay:
Note: For many devices, the inherent delay is extremely short, so group playback will be in sync without any additional adjustments. Do not adjust the group delay correction unless you notice a consistent, significant delay. The group delay correction setting only affects group playback. This setting will have no effect when casting to a single speaker or TV. A device’s group delay correction setting will be applied to all the groups that the device is a part of. If you connect a Chromecast or Chromecast Audio to another speaker or TV, the previous group delay correction setting might be incorrect. Make sure to reset it to "0" delay again and listen to see if additional correction is required.
Thank you for patience, I look forward to your response.
09-20-2021 11:27 AM
Hi All,
It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!
09-21-2021 09:19 AM
Hi All,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.