cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Home Max Bluetooth Delay

mattrob12
Community Member

When I connect my speaker group to the tv there is a delay with the audio. I have also experienced when I connect the speakers to my computer then use the hdmi to connect to my tv.  Is there a fix?

3 REPLIES 3

frances
Community Specialist
Community Specialist

Hi Mattrob12,

 

Thank you for your post. That is not great to hear that you are having an audio delay. I understand your concern, let's get this issue resolved. I would be more than happy to help and make sure you have a connected and pleasant listening experience. First, I have some questions regarding this situation. 

  • Which Google devices are in your speaker group? (model name, generation number)
  • What kind of delay are you having? Is the audio not matching with the display?
  • Are you seeing any error messages?
  • What troubleshooting steps have you tried so far?

In the meantime, here are the steps to correct group playback delay:

  1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
  2. Cast music to the group that's playing out of sync.
  3. Stand between the out of sync speakers (or as close to in between as you can) and adjust their volume levels so you hear them both playing at about the same level.
  4. Open the Google Home app Google Home app.
  5. Tap the device you want to correct group playback delay.
  6. Tap Settings  and then Audio and then Group delay correction.
  7. Move the slider to the left or right until the audio sound in sync.

Note: For many devices, the inherent delay is extremely short, so group playback will be in sync without any additional adjustments. Do not adjust the group delay correction unless you notice a consistent, significant delay. The group delay correction setting only affects group playback. This setting will have no effect when casting to a single speaker or TV. A device’s group delay correction setting will be applied to all the groups that the device is a part of. If you connect a Chromecast or Chromecast Audio to another speaker or TV, the previous group delay correction setting might be incorrect. Make sure to reset it to "0" delay again and listen to see if additional correction is required.

 

Thank you for patience, I look forward to your response. 

frances
Community Specialist
Community Specialist

Hi All,

 

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.