Google Home Max Setup Issue

[DrChea]

After Google Home Max connected to the 5ghz Wifi, it stuck.  I am unable to find it on the setup list or google home.  The setup was not complete.  I did a google voice to ask and the speaker said to login to my Google Home... Help pl0x.

[Princesss]

Hi DrChea,

Thanks for reaching out.

We're sorry to hear about this. Could you please try to perform a complete reset on your Google Home Max and see if it proceeds on setting up? As soon as it is done, please follow these steps:

1. Plug in your speaker or display.
   • If the device has been used before, factory reset your speaker or display before you continue.
2. On your phone or tablet, open the Google Home app .
3. Tap the Add icon Set up device New device follow the in-app steps.
   1. If the Set up devices button is not on the screen:
      1. To set up your first device in the Home app, tap Get started Set up new devices Create another home Next enter a home nickname and address.
      2. To set up all other devices, at the top left, tap the Add icon Set up device New device.
      3. Follow the remaining steps.
4. You’ll be able to opt out of some settings, like Voice Match or personal results. You can change these settings at any time after you complete setup.

Let us know if it works.

Best,

Princess

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Princesss]

Hi DrChea,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess