Google Home Max Stereo Pair Cast Issues

[theitman451]

My Nest Hub accepts Bluetooth signal from my desktop and plays music. Until recently, I was able to cast from the Hub to an All Speakers group which includes a paired stereo set of Max speakers. This was a stable arrangement that was very reliable for the last year.  The All Speakers group functions normally when I ask Google to stream from YouTube. When I try to cast to all speakers I get nothing except on the Hub even though I select All Speakers on the Hub screen. I'm playing from Groove Music on my PC desktop and via Bluetooth connection to the Hub. This much still works reliably; it's just the casting from the Hub to the Max stereo pair and another speaker in the group that stopped working.

I am able to play music directly from my iPhone to the Max stereo pair via Bluetooth.

[JimC]

I have had issues over the last few weeks with my stereo paired Google home Max’s staying paired and then getting them working again is a time consuming process. These were stable until a just a few weeks ago. 

[frances]

Hello @theitman451 and @JimC

Thanks for your patience at this time. I am sorry to hear that your speaker groups feature is not working. That is definitely a frustrating issue. I would be more than happy to help look into this situation. First, I have some quick questions. 

• Are the speaker groups showing up on the Google Home App?
• Are the devices showing up as connected on the Google Home App?
• Just confirming, does only one device work in the speaker group? Or do none of them play music?
• Can you try deleting and creating a new speaker group?
• Can you try to reboot your router and devices?

Please let me know if these steps help or not. Let's get this issue resolved! 

[theitman451]

My answers in Red below.

• Are the speaker groups showing up on the Google Home App?
  Yes.
• Are the devices showing up as connected on the Google Home App?
  Yes.
• Just confirming, does only one device work in the speaker group? Or do none of them play music?
  Both play.
• Can you try deleting and creating a new speaker group?
  I have done this.
• Can you try to reboot your router and devices?
  I have done this.

Everything is working properly and consistently except I can no longer cast to this device pair from my Nest Hub. It shows up as an option, accepts the command to cast to the device pair, says it is casting to this pair but no sound comes out of the speaker pair. 

[frances]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any questions regarding this issue or case, feel free to contact the support team and refer to Case ID listed above. Thank you, and have a nice day. 

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you able to try the troubleshooting steps I listed above. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi @theitman451

Thank you for answering my questions, your information is very helpful! I also appreciate you taking the time to try a variety of troubleshooting steps.

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 8-6674000032088.