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Google Home Max connectivity issue

Robms
Community Member

Hi I have two paired nest audios that work very well and one home mini that works very well but my Google Home Max works very well for a couple of days then does not have connection on Google Home app. I get a response on Play store saying to reboot but when it's not responsive on home app you cannot reboot you have to unplug it and plug it back in to cause a reboot. My other speakers don't behave like this so that's why I decided to post this in concern. Hope somebody can help.

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey Robms,

 

I'm sorry for the trouble this may have caused you — let's see what's going on.

 

A few questions: are you using a public or private network? How frequently did this situation happen? Also, Is it still working using voice commands?

 

Give these steps a try: 

 

  • Make sure your devices are within 15-20 feet of your router.
  • Reboot your Google Home Max and router to refresh the connection.
  • Uninstall and reinstall your Google Home app.
  • Resetting your Home Max might help too.

Let us know how it goes.

 

Thanks,

Alex

Princesss
Community Specialist
Community Specialist

Hey Robms,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hi Robms,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi