Google Home Mini and Home Smart Speaker constantly losing Wi-FI connection

[Bro_]

I have 3 minis and 2 smart speakers.

They have worked flawlessly for years.

A couple of weeks ago Spectrum deauthorised my Netgear C7000 Docsis 3.0 modem router so I was forced to purchase a new one.

The one I have now is a Netgear Nighthawk CAX30 Docsis 3.1.

Everything in the home works fine connected via Wi-FI - TVs, smart displays, computers, phones, tablets, speakers, soundbars, cameras, lights, thermostats, etc.

The only devices which have issues are the Google devices.

They work for a few hours after being plugged in and then lose the connection.

Unplugging and plugging back in resolves it for a few hours and then they lose connection again.

Every day they have to be reset in this manner.

Clearly there is some sort of compatibility issue between the new router and the Google devices.

They are connected via 5G Wi-Fi, with a signal up to 1801 Mbps, channel 153, WPA2(AES).

To recap, the only variable which has changed is the router and the only devices which have issues are Google.

Can any Google engineers chip in as to how to resolve it.

[Dan_A]

Hi Bro_,

That certainly hasn't been easy for you ― since you have changed to a Netgear Nighthawk, you may need to complete the following in order to successfully setup your Google Nest speakers with the new router to avoid constant loss of connection. 
 

1. Disable Access Control.
2. Enable the option “Allow guests to see each other and access my local network” in the “Guest Network Setup”.
    

If ever you don’t have a way to access your Netgear settings, I suggest you contact Netgear support for further assistance and tell me how it goes.
 

By the way, could you please specify what Google Nest speakers you have there?
 

Regards,

Dan

[Bro_]

The speakers are Google Home and Google Home Mini.

The guest network is disabled on the router.

All devices are using the regular 5G/2G networks.

[Dan_A]

Hi Bro_,

Have you already contacted Netgear support for them to check the settings especially for the access control? It must be disabled. If only we could, we would do it but our Google speakers rely on the functions and features of your WiFi, like compatibility.

Keep me posted.

Thanks,
Dan

[Bro_]

It's not a router issue - you are focusing on the wrong thing.

No other devices in the house have any issues at all.

It's a Google product issue

[Dan_A]

Hey there,

I hear you. Let's try this instead. You need to have two phones for this to be successful. One phone is what you'll use to set up one of your Google Home Mini's and the other phone is where you connect it via hotspot. You need to link both phones via hotspot first before doing the set up. I would also need you to click this link and follow the steps on how to do a factory reset. Doing so will revert your speakers to its default settings, making it easier to set up.

Tell me how it goes.

Best,

Dan

[Jake]

Hey there,

I wanted to check in and see if you managed to see Dan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Bro_ · Accepted solution]

Thanks but I decided to ditch Google products and go with a different provider.

Shame as we've been Google for years but there are just too many issues now which never seem to get resolved.

[Jake]

Hey there,

I am sorry to hear you no longer have the deivce, and for the trouble you have had. With you no longer having the product for us to troubleshoot, I am going to go ahead and lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake