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Google Home Mini does not work and their charger

Rdianco
Community Specialist
Community Specialist

‎08-26-2021 09:55 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Creater Pk 

 

Google Home Mini not respond and is not working properly.
 
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Rdianco
Community Specialist
Community Specialist

‎08-26-2021 09:56 AM

Hello Creater Pk, 
 
Thank you for your post. Oh no! That is not great to hear that your Google Home Mini and it's charger is not working. I would be more than happy to look into this issue so that you can get back to using your device. First, I have some questions:
  • Is the device powering on?
  • Is this a new issue? Was your Google Home Mini working normally before?
  • Does the device show up on the Google Home App?
  • What happens when you plug your device in? Nothing?
  • Could you please perform a Factory Data Reset? Does this help resolve the issue?
I look forward to your response, thanks.
 
 
- From Frances (Community Specialist)
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