09-18-2021 08:54 AM
When I try to setup my Mini, the Google Home app lets me get all the way to connecting the device to my home wifi and says that the device is not detected and could not communicate with it.
What do I do?
09-18-2021 09:30 AM
I'm having the same issue
09-18-2021 09:57 AM
Yeah even I have the same issue
09-20-2021 04:57 PM
same here
09-20-2021 06:16 PM
same for all 4 of my home minis. seemed like some update bricked them all. factory reset wont solve it
09-24-2021 11:34 AM
I am having the same issue since I got a new router. The Google home connected with no problem, but the mini has this issue.
09-24-2021 07:02 PM - edited 09-24-2021 07:02 PM
Hi there bronsoc, rodriguez0411, GeraldAndrada, jwielgan, and Voltailgater,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon.
Kindly,
Ai
09-29-2021 08:51 AM
Also have this issue new router setup any help available. Thanks
09-29-2021 09:57 AM
Hi there Ginette,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 4-3253000031959.
Kindly,
Ai
01-02-2022 02:56 PM
same issue here
01-11-2022 04:16 PM
My home mini will no longer respond or complete a set up. I see many others with the same issue but no answer.
03-24-2022 03:16 PM
Hey all,
Sorry for the late reply and for the trouble with your device. I wanted to follow up and see if you are still in need of any help with the device not responding? Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
06-07-2022 12:38 PM
Hey all,
I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.
If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.
Best regards,
Jake
06-10-2022 10:42 AM
Hey all,
I wanted to follow up, and see if you are in contact with our Team. Please let me know if you have any questions from here, as I would be happy to review.
Best regards,
Jake
06-15-2022 10:26 AM
Hey all,
I wanted to follow up again with you. Please let me know if you have any questions from here, as I will be locking the thread in 24 hours to keep content fresh.
Best regards,
Jake
07-28-2022 10:30 AM
Hey there,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best regards,
Jake
02-05-2022 12:46 PM
Same issue. Is there a solve?
03-25-2022 06:35 AM
yes still having trouble
03-25-2022 11:49 AM
Hey lutzie86,
I am sorry to hear you are still running into the issue. I would be more than happy to assist and ensure your device is connected and showing. Do you mind me asking what troubleshooting steps you have already tried? Please let me know, so I can review further.
Best regards,
Jake
03-28-2022 01:40 PM
Hey lutzie86,
I wanted to check in and ensure your device is working properly. Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
04-01-2022 09:47 AM
Hi still having the same issue. Using device utility app but can't connect. Get as far as 4 blue dots (solid) on the mini that eventually turn white.
04-16-2022 03:23 PM
I'm having the same issue as well. I uninstalled the Home app and reinstalled. Then had to install the device utility app. I go through the steps and it gets to connecting to the device and says it can't connect. I don't know where to go in the Home app to change the wifi settings.
06-15-2022 12:36 PM
Has there been any resolution to this topic? I still cannot use My Google Home mini as it will not connect no matter what I have tried so far.
06-23-2022 11:53 AM
Hey MattRuck,
Sorry for the late reply. I would recommend filling out the form above, as this would escalate your issue to a higher Team. Please let me know if you have any questions from here as well.
Best regards,
Jake