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Google Home NestHub

Supermoon2016
Community Member

Hi , I’ve already been in contact with someone about the problem with my Home NestHub . I’ve had an email back from Dan , well several in fact but every time I reply I get the same message back “ Undeliverable : Re : Google Nest “ . I’m simply replying to the email address I received which is # . Dan_A (Community Specialist) is who I’ve been in contact with but my emails just keep bouncing back ! 

7 REPLIES 7

Cathal_S
Gold Product Expert
Gold Product Expert

Hi Supermoon2016,

To get the attention of another user you can use the '@' symbol before there username.

FAO @Dan_A

 

Regards,
Cathal

I’ve tried replying a number of times but each time my emails have bounced back with the message “ Undeliverable “ . My Google Nest Hub still isn’t working properly . 

Muddi
Community Specialist
Community Specialist

Hey Supermoon2016,

 

Thanks for reaching out. I appreciate  for helping here!

 

It looks like you are replying to an automated email from Community forums. Please tell us more details about your concern so we can assist you properly.

 

Looking forward to your response.

 

Cheers,

Muddi

 

Muddi
Community Specialist
Community Specialist

Hi Supermoon2016,

 

You can update the thread and provide detailed information about the issue so I can help you properly. If you prefer a call or chat, you can go to this link and fill out all the information needed and you'll be connected to one of our team.

 

Cheers,

Muddi

Hi Muddi , my Nest Hub still isn’t working properly but I’ve given up and ordered a new one ! I’ve mentioned many times that my email replies aren’t getting through to anyone . You say I’m sending them to an automated email address , I’m just replying to the email I’ve received . Something isn’t quite right .

Muddi
Community Specialist
Community Specialist

Hey Supermoon2016,

 

I see. I understand that you're replying to an email, however, it's an email update from Community forums when someone responds on your thread, and replying to that email will not post or send any message to anyone. The best way to respond to a thread is to click the hyperlink included in the email.

 

Let us know if you have additional questions or concerns, otherwise, I'll close the thread after 24 hours.

 

Cheers,

Muddi

Where or who am I supposed to reply to ? Every time I reply to one of these emails it is “ Undeliverable “ Can you give me an email address that I can send to please ? My Nest Hub still isn’t working .