Google Home Setup

[JM53]

My Google Home stopped working yesterday.  I tried factory reset.  But I kept getting this error message: kGSKErrorDomain error -83905

[David_K]

What language and region is your Google Home app and your phone's language and region set to? Try changing them to English if they're not set to English?

[JM53]

Thank you, David.  Both the app and phone are in English.  I chatted online with Google.  They thought my Google Home was busted.  It’s strange that it just stopped working all of a sudden.  But our Google Mini is working fine.

[Dan_A]

Hi JM53,

We really appreciate you doing davidking's suggestion and that in itself should work already however, if the issue persists after changing to the correct language and, then it would help us a lot if you could create a new account that has a Gmail domain and set up your Google Home to the new account, it should give us an insight on what's really going on. By the way, when you say a factory reset, does it involve pressing the mute/mic button at the back of your Google Home for a period of time? if not, then follow the steps on this link. Also, for us to know more, do you have a case ID from the chat you had with Google support? What was the outcome of that chat aside from them saying it's busted?

We'll be waiting for your response.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni