01-15-2023 05:55 PM
Hi Nest Community,
In the last month I have the following issues with my home Google Home environment with regards to playing videos or Music from Youtube or YouTube Music:
1. Unable to cast music or video from phone to any Google Home or Nest speaker or Display
2. Unable to start an Audio or Video stream from a smart home device
Playing streaming music from apple music or Spotify works perfectly.
When I click on a YouTube link on the Nest Hub max I just get a blank screen and a message stating an error as occurred.
I have tried the following troubleshooting steps:
This is really frustrating and appears to be isolated to YouTube and YouTube Music
01-22-2023 12:53 PM
Hi davidfleischman,
Apologies for the inconvenience. That's not the experience we want you to have and thank you for doing the steps before posting. For confirmation, it's happening on your Nest, Audio, Nest Mini, Google Home and Nest Hub and Nest Hub Max, right? How about on your phone or web browser, does YouTube Music or YouTube work? And when you say factory reset, were the steps the same as what you find on this link? If it's also happening on your phones, this might already be with YouTube but let's see.
Looking forward to your responses.
Best,
Dan
01-22-2023 02:47 PM
The issue is happening on every Google of or Nest Speaker or Display in the house.
The issue does not happen on a phone (ios or android), iPad or Laptop (Mac or Windows) but we are unable to cast from any of these devices to any of the speakers or displays with music or video.
The link you provided was the exact one that I used to reset each of the devices in the house.
01-25-2023 04:23 PM
Hi davidfleischman,
Thank you for confirming that the reset steps that you did were the right ones. Are all your devices on the same Wi-Fi network? It would help a lot if you could do a sequential reboot too:
Keep us posted.
Regards,
Dan
01-25-2023 06:20 PM
Hi Dan,
Thanks for sending through those instructions.
I have tried this and it still doesn’t work,
01-29-2023 09:20 PM
Hi davidfleischman,
Apologize for the delays. Chiming in to ensure everything is covered here. To confirm, do you have a premium account with YouTube Music? Also, please check the current firmware version of your device.
Cheers,
Muddi
01-29-2023 09:43 PM
Fuschia version is 9.20221010.3.176
Software version: 50.26.12.493473605
Thanks
01-30-2023 02:47 PM
Hey davidfleischman,
Thanks for providing the information. What country are you located in? Also, please confirm if you have a premium account with YouTube Music.
Cheers,
Muddi
01-30-2023 03:11 PM
I am located in Australia and have a Premium Account.
02-04-2023 02:17 PM
Hey davidfleischman,
Sorry for the delays. To confirm, are you able to cast or play other video services like Netflix? If yes, please fill out this form with all the needed information then let me know once done.
Cheers,
Muddi
02-04-2023 02:21 PM
I am able to play any other video and audio service except YouTube, YouTube Music and YouTube Kids
02-04-2023 02:21 PM
I have also filled out the form as requested
02-04-2023 09:34 PM
Hello davidfleischman,
We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. Also, please be advised that this thread will be locked after 24 hours.
Cheers,
Muddi