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Google Home ignoring commands

FC360
Community Member

I have a 20x14 room with two Nest Mini's and one Nest Hub placed around the room (one on each side of the long measure of the room and one on the interior wall). A moment ago in a completely silent room with no sound coming from anything I said "Hey Google turn off light <name here>"

Nothing happened. So my question is how do I get the system to follow commands with three devices in the room and no other sound present. Is there a hidden microphone gain I need to tweak? One would think this to be a simple task, but I find myself repeating commands to Google on a regular basis and writing it off to noise interference. Apparently I'm wrong that noise interference was the only problem. 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@FC360 

You can adjust the "Hey Google" sensitivity level: https://support.google.com/assistant/answer/9712065?hl=en

But if you have 3 Nest devices in the same room, that might not work well. We don't have more than one device in any single room, but once in a great while a Google device in another room will respond.

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, @MplsCustomer.
 

@FC360, thanks for posting. I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

Dan_A
Community Specialist
Community Specialist

Hello everyone,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Best,

Dan