Google Home mini jeopardy

[Biggins]

I'm playing Jeopardy on the Google mini home and it asked me would you like to start your free trial. I say yes then it responds Jeopardy is not responding.??? Need help

[Waistrotation]

Having same issue

[Cathal_S]

Hi Biggins,

The Jeopardy action is developed by Sony Pictures and not Google.

Please use the 'Report Feedback' option on the assistant action page linked below to report any issues.

https://assistant.google.com/services/a/uid/00000076d5b94d46?hl=en-US&source=web 

[Princesss]

Hi Nalian,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Waistrotation]

paid for the premium subscription and every time I iron jeopardy it asks if I’d like to start a free trial and won’t let me play… card is being charged the $6.99. Very frustrating.

[Azarco]

Hey there,
 

Cathal_S, we appreciate the help!

Biggins, try accessing your Jeopardy account on a web browser to get the free trial. 

Waistrotation, make sure your Google Home and Google Assistant apps are updated. Also, please try to contact Jeopardy support for additional assistance.

Best,

Alex

[Azarco]

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

[Azarco]

Hey everyone,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex

[Waistrotation]

Yes the issue is still happening. Tried everything, factory reset the google home and it still won’t let me play jeopardy. Paying for the subscription and can’t even play.

[Azarco]

Hello Waistrotation,

Thanks for the update. I highly suggest contacting Jeopardy support for additional assistance since they're the best team that can assist your Jeopardy service questions.

Best,

Alex

[Waistrotation]

Do you have their contact information please?

[Azarco]

Hey Waistrotation,

You can try to contact them here. Let me know if you have other questions with your Google Home speakers as I'll be locking this thread after 24 hours.

Thanks,

Alex

[Nalian]

I also have this issue, have contact Ted Sony and heard nothing back.  Is there no help other than 'ask Sony' available?

[Azarco]

Hi Nalian,

We understand how important this is for you, have you tried the steps above? 

Please note that we have very limited access or support with Google Assistant partners like Jeopardy. It's best to report this with their support team for better assistance. I also suggest that you send feedback using your devices by saying, "Hey Google, send feedback," or by following the steps on this link. 

Let me know if I can assist with anything else, otherwise I’ll be locking this thread after 24 hours. 

Best,

Alex

[Waistrotation]

Why would you lock the thread if the problem is still occurring? I would please keep this open u til our issue is resolved.

[Azarco]

Hey Waistrotation,

We're sorry if this has been difficult for you. Since the game was created and managed by Jeopardy, they are more knowledgeable about the service. We'll keep this thread open so that you can have time to contact their support team.

Kind regards,

Alex

[Nalian]

Yes, I have:

contacted their support through 2 different methods

reset my google nest device downstairs

tries e same upstairs

rhe nest claims jeopardy isn't responding -- is there no diagnostics available beyond this support channel?  What is the jeopardy service behind the scenes?  How can we verify it's up outside of the nest device -- or is there a service status indicator somewhere?  Are there no other steps to try?  Is there no way to escalate beyond this community forum?

[Princesss]

Hi Nalian,

Thanks for responding. Other entertainment services are working as we tried it here, however, on specific service like Jeopardy, we'll need to refer back to its developer. In addition to this, sending feedback would also help.

Best,

Princess