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Google Home says it's playing the wrong radio station but plays the right one....most of the time

sjoi374
Community Member

When I ask Google Home to "play CBC Radio One Kelowna", it always says "playing CBTK FM on TuneIn". Eight times out of ten it actually plays CBC Radio One Kelowna, even though it says it is going to play CBTK. Then every now & again it will play CBTK first & when I repeat the request, it will still say it is going to play CBTK, but it plays CBC....!!??

7 REPLIES 7

Princesss
Community Specialist
Community Specialist

Hi sjoi374,

 

Thanks for reaching out.

 

Sorry to hear about this. Could you please confirm where in the world are you located at? Also, can you check if this is also happening in CBC radio? 

 

Lastly, let's perform a complete reset to your Google Home and see if that will make any changes on its behavior.

 

Keep me posted.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi sjoi374,

 

Just checking if you still need help with this? Hope the steps I provided from the previous thread worked.

 

Let me know if you still have questions, otherwise we'll be locking the thread.

 

Best,

Princess

I’m in British Columbia, Canada. Not quite sure what you mean by “in CBC Radio”? I’ve reset it several times.

Muddi
Community Specialist
Community Specialist

Hey sjoi374,

 

Thanks for coming back to us. Sorry for the confusion. I believe @Princess is pertaining to the same radio station that you're having an issue with. Moving forward, please check if you got the same response when using the Google Assistant app on your phone.

 

Keep us posted.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey sjoi374,

 

How was your device? Are you having the same issue when using the Google Assistant app on your phone?

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hi there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey sjoi374,

 

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi