Google Home speaker crackling/popping sound

[EACaster]

I know this is a common issue and i’ve seen discussions going back years, but still haven’t found a fix that worked for me.

I have 2 nest minis and 1 nest audio. All three of them started to make a crackling sound, seemingly irrespective of the music played. It started with just the nest audio a couple of months ago, and now it affects both the minis aswell. It’s highly frustrating and enough for me to not want to use them anymore.

I’m on firmware 3.74

Turning off ultra sound doesn’t work.

[cifuentesj]

Hi @EACaster,

Thank you for your timely post and the comprehensive information you've provided. I've reviewed the input and understand that you are experiencing some crackling or popping sound in your 2 Nest Mins and your Nest Audio. I'm here to help you troubleshoot and find a solution together.

To assist you further, please attempt the following questions:

• Is the issue reproducible?
• Does the issue occur when you play music?
• Are the devices physically damaged?
• Were any network upgrades done, or were any electronic gadgets installed near the speakers?
• Have you rebooted the device since the issue first began?
• Is your router a dual-band route?

Please keep me posted.

Warm regards,

Jeremy.

[Gallehant]

Your best bet is to return for a refund if you can. The community specialists here like @cifuentesj only know how to spew the tier one useless playbook and cannot help you. I’ve have a ticket open for three months, Google has shipped me two new pairs and all cause popping. Their support has no intent on trying to troubleshoot because they know the issue has existed for two years and done nothing about it. 

I’ve tried 2,4GHz WiFi, changing channels on my Zigbee network, isobar surge protectors, changing physical locations to another home, unpaired from stereo, Bluetooth, factory resets and the problem always returns within a few hours of playing Spotify. It will always be the left speaker pair that pops first. 

[cifuentesj]

Hi @Gallehant,

Thank you for your timely post and the detailed information you've provided. I am sorry that you are still experiencing some crackling or popping sound in your Google Home speaker, and I appreciate the troubleshooting steps you've already taken. 

To assist you further, please attempt the following questions:

• Would you mind sharing and sending in the video so that it can better assist you?

Please keep me posted.

Warm regards,

Jeremy.