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Google Hub MAX stopped to stream live video after I installed the Doorbell Battery.

WillMattos
Community Member

Hello to All, Hope you're fine. 

Today, I installed my Doorbell Battery, and for some reason i was having some issue, after check here in the community, i saw that the solution was to remove any other camera (as the HUB one) and install the doorbell, and after this, reinstall the HUB. Before this process, the Live Camera on my Hub MAX was just fine. 

I after i re-installed the hub MAX, the live streaming of video never return to work again. The green light is always off

Again, looking another post in this community, i already reset to default the HUB, installed again (using the + button on the app) but the behavior was the same. 

I know the camera is in good shape, because i can do calls with google duo without problems (when i start i video call, the green light goes to on, and the camera just works)


Can someone help me ?  

2 REPLIES 2

WillMattos
Community Member

In the configuration of the max hub inside of Google home app, the option “home monitoring features “ are unavailable to activate, for some reason, if this information helps

Jake
Community Specialist
Community Specialist

Hey there,

 

Thanks for visiting the Community.
 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.


Best regards,

Jake