11-30-2022 04:35 AM
I have google hub max that was fine yesterday morning, it did an update and now this morning the screen was blank. I unplugged it and it came up to a white screen with a rainbow G. I have read comments on this and have tried the volume button reset and the 10 times power cycle and neither one has fixed the issue.
11-30-2022 09:29 PM
Place the device in Recovery Mode (unplug the device then hold down the volume button while plugging device back in. Release the volume button once the device turns back on.) Attempt a factory reset once the device boots into Recovery Mode (hold down both volume up and volume down buttons at the same time.)
12-01-2022 03:12 AM
Tried that, also tried the plug and unplug factory reset option, nothing that i do brings it out of this.
12-01-2022 03:13 AM
Thanks for the suggestion, I appreciate the help
12-03-2022 02:04 PM
@RachelGomez123, we really appreciate the troubleshooting steps you provided.
@R0bb1ed, we appreciate all your efforts. Since you've tried all the steps above including the factory reset, we'd be happy to further take a look into this for you. Please fill out this form with all the needed information then let me know once done.
12-04-2022 10:07 AM
I talked to support its in its way back to google.
12-04-2022 10:13 AM
Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread in 24 hours unless I can help out with anything else.