07-17-2024 11:13 PM
I know there is already posts on this problem bit I didn`t find any solutions for this problem. Is there any solution for the vertical lines problem. Thanks
07-21-2024 11:28 AM
Hi there!
I understand you're seeing thin vertical black lines across most of the left side of your Nest Hub display. This can definitely be frustrating, and I apologize for the inconvenience.
Here's what I can recommend:
Reboot your Nest Hub: A simple restart can sometimes clear up glitches. Unplug the Nest Hub from the power source for a minute, then plug it back in and wait for it to reboot.
Check for software updates: An outdated software version might be causing the issue. Make sure your Nest Hub is running the latest software. You can usually check for updates in the device settings.
If a restart and software update don't fix the problem:
Unfortunately, vertical black lines often indicate a hardware issue with the display itself.
To help with that, I have a few questions for you:
Best,
Brandon.