Google Hub black screen

[Edwin]

As a lot of other threads in this community I'm facing the same issue, my Hub goes dark and becomes unresponsive.

Tried reset, factory reset, complete wipe, all to no avail.

I'm automatically rebooting the Hub now every hour to keep it working using a remote powerplug.

But that is not a decent solution. As a lot of people are having the same issue which started about two or three months ago, this must be some software issue.

Please Google, fix this !

Experiences of other users:
https://support.google.com/googlenest/thread/115202675/google-home-hub-black-screen-help?hl=en

[frances]

Hello @Edwin

Thanks for reaching out. Thanks for trying a variety of troubleshooting steps.

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 9-0819000031260. 

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to contact the support team and refer to your Case ID or start a new thread and we'll be happy to help.