Google Hub max freezing

[Andhanni]

For the last few weeks I have noticed my Google Hub to freeze and lock the screen on an image and time. While Google will respond to voice commands and questions to do function, the image will not change and the Photos will not show. The clock will continue to show the same time as well.  The only work around to fix this is to manually reboot the device by pulling the power and waiting 2 minutes before rebooting.  To this inquiry I am wondering if anyone else is encountering similar issues and how they are addressing it.

[Vlselz79]

We're having the same issue here as well, it's not even year old (got it last Christmas). My other Google devices (minis) are completely fine. Google did something during the last update, as usual, now is silent!! Tried everything and NOTHING works!!🥺 Please Google, do something!! 

[Vlselz79]

I just saw the issue with the weather frog, I'm going to try to update that and see if it continues to freeze. Thanks for everyone in the community that has helped thus far, considering Google is silent. Don't know what I'd do w/o you!! If it doesn't fix the issue, I'll demand replacement under my warranty. 

[Dewy]

I had my unit replaced under warranty , I set up using the art as pics ,no frog , so far (6days ) I have had no issues , thanks google for your lack of help! Also not sure if that Juni person works for google but if that’s what they have then it’s no wonder we have to sort out our own issues

[Juni]

Hey everyone,

Qwen29 and Dewy, We appreciate your feedback. We'll ensure that we learn from it to be able to deliver a better experience in the future.

MattV1 and Vlselz79, are you still experiencing it? Let us know if you need further help by updating this thread.

Regards,

Juni

[Durka4life]

Juni 

I literally created an account to reiterate Qwen29s message to you. Unless you plan on coming to the table with an ACTUAL apology or a REAL solution acknowledging the problem, don't message back. All you're doing is causing real users to lose faith in the Google product. You telling ppl to change their network is not viable as every user on here is on a different network so this will NOT be the problem... Please refrain from sounding more of a simpleton and either apologize to all the users on here for wasting their time, while the users figured out GOOGLEs PROBLEM because they can't hire competent people to actually troubleshoot their own devices 

[Dewy]

Couldn’t have expressed it better, good on you for telling as it is , is Juni short for junior staff ?his understanding of the issue makes me think so. 

[Durka4life]

Of course! It leads me to believe it's a bot account and not a real person, where everyone else here are actual users so it actually affects our day to day which is why we are so passionate to find a solution outside of "did you try turning it off and back on again?" "did you try canceling your home internet and signing up with new service to fix a problem that has literally nothing to do with the internet but a device that uses said internet"? No, well shell out hundreds of dollars to test these and let us know if that works. WHEN this doesn't (because we are all strangers living all across the country using unique ISPs) we will continue to ignore you until someone else figures it out for us and then we can THANK YOU for your continued support and let them know if you have any other questions. Absolutely baffles me. 

[Emac2023]

We are having this same issue. May be a coincidence but it always seems to freeze when weather frog is on the screen. Rebooting only helps for a few hours, then it freezes again.

[Qwen29]

It has been my experience and shared with many from within this forum, turn off the weather frog, it achieves nothing anyway, the temperature is already displayed on the front of your Google Nest Hub Max, try it and let me know your outcome, I have done so myself and have not had issues for weeks now and mine is on 24/7

[Durka4life]

Exactly, and thanks for letting me know I'm probably going to be in good shape for the long term. leave it to the community to save my sanity haha 

[Qwen29]

Useless addition Google add to their technology, frogs always were a pain in the ass, look Juni together with the help of just one individual in this forum and not you JUNI the problem is solved, and we didn’t need to consume our HOTSPOT or steal the neighbours WIFI, your company know **bleep** about their products 😂😂😂😂

[b99g51]

Just got mine a month ago and having exact same issue. It’s so new that I can’t even tell the difference between the previous version and the updated version. It was freezing since I got it a month ago. I’m not particularly fascinated by nest or google branded products. But because I had a $200 voucher from google towards the nest secure alarm that was discontinued and the nest app will stop supporting the devices in April, it shows the kind of mediocre quality products they sponsor. Obviously they do not manufacture the google branded products. They pay the Chinese companies to build the electronic products for google. Their alarm system was ridiculously expensive and yet the quality is garbage. That’s why they discontinued the best secure. 

that’s what happens when a web browsing search engine decides to come up with their own branded electronics that are made by other companies. 

[chadfay]

I factory reset the hub max, now it keeps running updates over and over and rebooting after each one and installing another update.. it has been an hour.  About to give up and switch to Amazon devices. 

[Dewy]

It’s not right and it’s unfair that so many are having issues ,I returned my max to the retailer as it was under warranty, they happily gave me a new one ,I installed without the frog , only art work ,and that was 3+ weeks ago , so far no issues , sad that Apple have done nothing constructive to help

[Juni]

Hi folks,

Thanks for the details you’ve shared, and sorry for the delay. For those who are still experiencing this, You can reboot your Google Nest Hub Max once more to refresh the device. Let us know if you need further assistance by updating this thread.

Regards,

Juni