Google Max Hub camera no longer online since adding the google door bell

[Ren]

Hi All,

Im new to this google device thing and I’m so frustrated today. After our Google Max hub was working fine for the last 2-3 weeks, I went to add the google doorbell today and it’s been a disaster. Thanks to your feeds I was able to finally get the doorbell to connect but I had to create a second home and load it first. Then delete the home max hub device, factory reset it and add to the new home and delete the old home. However, that all said now the Max hub camera doesn’t work….the only solutions I’ve seen on here are to add the Hub first but then the doorbell doesn’t work. I’ve spent hours (no exaggeration either) on this and only bought the doorbell as I thought it would be completely compatible. I’ve turned everything including wifi on and off etc. Help would be very much appreciated as this shouldn’t be so hard. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Ren]

Hi Brad,

Yes help is still required. I have completed factory resets etc and I know the hub works fine without the doorbell it’s the combination that seems to be the problem. Doorbell is functioning as it should loaded first and the rest of the Max hub works it’s just the hubs camera that won’t work since adding the door bell. 
I would love assistance in this these are expensive devices that should work in their entirety together being both Google products. 
Thanks

[Jake]

Hey Ren,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. I would be happy to take a closer look and assist you further. I did find a helpful article with more details on the device. Please let me know if this helps.

Best regards,
Jake

[Jake]

Hey Ren,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

[Ren]

Hi Jake, yes help is still required. Our doorbell was deemed faulty as it wouldn’t charge so it has been replaced and I was hoping this would fix the issue but this has not been the case. The google doorbell works but again it had to be loaded first or the system couldn’t find it. So it meant an uninstall and reinstall of the Hub Max but still no luck (we have also tried multiple factory resets). Every other aspect of the Hub Max works except it’s camera remains offline. We know the camera works as prior to owning the doorbell it worked fine. We only went the google doorbell as we didn’t want compatibility issues and we seem to have that even staying with the same brand. 

[GarrettDS]

Hey folks, 
Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. 

We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand. 

Best regards, 
Garrett DS