Hello @deeaski
Thanks for reaching out to our Nest Community. I apologize for any inconvenience you've experienced controlling your Google Hub Max. Don't worry; I'm happy to assist you with this situation.
I know how it feels when something isn’t working the way it should; I'd like to gather some details:
- Have you tried plugging the device into a different power outlet?
- When did the issue start?
- Did you unplug the device, or was there a power outage shortly before you discovered this issue?
- Is your device fully updated?
In the meantime, you can try these steps:
- At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
- Repeat step one 10 more times (for a complete total of 11 times).
- After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
- It should announce, “Welcome to Google Home,” to let you know it’s ready to set up.
Feel free to keep us posted; I'm here to find a solution for this situation.
Kind regards,
Douglas.
